Chief Officer
Job Details
Location: Woking
Salary: £50k FTE depending on experience
Salary pro rata: Yes
Hours per week: 37.5 hours, 5 days per week
Type of Contract: Permanent
Closing Date for Applications: Monday 26th January 2026
Closing time 5.30pm
The Role
Reporting to the Chair of the Trustee Board, the Chief Officer:
• Is responsible to the Trustee Board for the management and leadership of Citizens Advice Woking
• Represents Citizens Advice Woking to funders, partners and stakeholders
• Ensures the delivery of a high quality, impartial and confidential service, utilising both paid staff and volunteers
• Is responsible for the continuing funding, planning and financial management of the service
• Represents the organisation in Woking and contributes to the overall provision of strategic advice services in the borough
In particular, the priorities for the Chief Officer in 2026/27 will be to:
• Manage CAW’s external relationships with funders and the Woking community generally, to ensure satisfaction with the delivery of current projects and their continuation
• Collaborate closely with the other Surrey LCA Chief Officers to respond to the changing funding landscape and, in parallel, continue to identify and deliver local projects for local funders
• Ensure that suitable alternative premises are secured and the transition is managed as smoothly as possible
• Ensure staff and volunteers are enabled to work effectively, particularly during this period of disruption
The Chief Officer has an important leadership role, working closely with the Operations Manager, who has line responsibility for the staff and, generally, the internal CAW operation. Volunteers are managed on a day-to-day basis by the Advice Session Supervisors, who are critical to ensuring the quality of advice to clients and the smooth running of the office.
Citizens Advice values diversity, champions equality and challenges discrimination.
We encourage and welcome applications from people of all backgrounds.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently underrepresented in our workforce.
How to apply
To apply for the role of Chief Officer at CAW, please send us your CV and a maximum 2 page supporting statement. The supporting statement should demonstrate how you meet the criteria outlined in the person specification and outline why you are interested in becoming the CO of Citizens Advice Woking.
Please see the application pack (link below) for further information.
All applications must be sent to wokingca@gmail.com
Closing date for applications: By 5.30pm on Monday 26th January 2026
Applications will be reviewed on receipt on a rolling basis and we reserve the right to close earlier if applications from sufficient suitably qualified candidates have been received.