Feedback and complaints

Tell us how we did

Your feedback matters to us. Whether it’s positive or something we could improve, hearing about your experience helps us provide a better service for everyone.

How to give feedback

There are two easy ways to contact us:

• Email: complete the feedback form

• Post: write to
Citizens Advice Woking
Provincial House
26 Commercial Way
Woking, Surrey GU21 6EN

All feedback, good or bad, is treated confidentially and taken seriously.

Complaints

If we’ve let you down, please tell us. We’ll always try to put things right as quickly as possible. You can ask to speak to a service manager at any point, and many concerns can be resolved straight away. If you’re still unhappy, you can make a formal complaint. Please ask for a copy of our complaints procedure using the form below and we’ll respond within three working days.